The State of the Company meetings are wrapping up, and it has been awesome to see everyone on your home courts. Over the past eight weeks, I’ve had the opportunity to meet many of you in person in visits to 15 offices in five countries. That includes my most recent visit to Tel Aviv, home of Check, a company we acquired in June. I also spent time in India, meeting employees of KDK Softwares, which we acquired in August. In addition, I met with our go-to-market team in Gurgaon and our development center engineers in Bangalore. The State of the Company will wrap up with a visit with our DemandForce team and then Australia in a couple of weeks.
Every minute invested is worth it. I get to see our employees face-to-face and hear your first-hand perspectives about where we’re strong and where we need to work. Employees are telling me that our strategy and priorities have never been clearer, and that they’re optimistic about our future. I’m also hearing your excitement about operating more as “One Intuit,” as well as your feedback around how we managed through the recent wave of restructuring with strategic clarity, dignity and grace.
I’m heartened to hear that you still see Intuit as a high-performing, yet compassionate company that values each and every employee. This came through in many ways, including the fact that several former employees in Fredericksburg asked to attend the State of the Company meeting because they still felt part of the Intuit family. That speaks volumes about the Intuit culture.
The State of the Company also shines a light on areas that need more attention. We need to continue to find ways to enable collaboration – sharing information, best practices and working on cross-company initiatives without adding more meetings. We also have some work to do following the restructuring to ensure that front-line agents have a way to provide customer feedback to product teams, and have clear line of sight to when bug fixes, pain points or new features will be addressed in our products. We’re rewiring those connections that were temporarily affected by the changes, and we’re committed to eliminating the barriers that are getting in the way.